Privacy Policy


This Privacy Notice information is regarding the use and disclosure of User’s Data collected on our website and software. We provide this Privacy Policy to help you make an informed decision about whether to use or continue using Our “Services”. When we talk about the “Services” in this Policy, we are referring to the use of software applications and platforms made available online to our customers for the purpose of tracking wellbeing, physical and injury profiles of athletes.

1.0 Use of the Software

We provide online Software as a Service that allows our customers to collect, store, analyse and share their data related to health & performance of their athletes, for which they have cleared all applicable copyright information, while adhering to all applicable Data Protection Laws.

Once an aggreement for a specific Platform has been completed between us and our customer, it is available at a unique site, and can be accessed on-line using the preferred web browser (Firefox and Chrome Browsers) by any user who has paid all applicable Licence Fees. Users Personal Data is entered and then stored in Google Cloud Servers.

A unique login and password is provided for the Admin of each organisation. The Admin can access the information on the Platform that is described on the agreement. The Admin then defines account informations for the other users (limited by the number specified in the aggrement) and sets up the authorizations. So that each user can only access the information on the Platform that they have been authorized to, and they can only access other users’ data that they have been given permission to access.

2.0 You Own Your Data

We store data that is entered by the users, or automatically imported at a user’s instruction. The data entered, or imported on instruction, by the users remains the property of the user and We will not use nor make available for use any of this information without the written permission of the users.

3.0 Accessing Your Data

The data entered, or imported on instruction, by the users is stored securely in a database and is only accessible to the authorized users within the organisation.

3.1 Admin: An Admin of the organisation can be selected to have full control over who is given access to be a user and who has access to other users data and information on the Platform.

3.2 Individual Access: Users within each organisation can set up unique personal profiles (passwords etc.) and can choose to share their information and data with other users of that Platform.

4.0 Cookies, Information Collection and Use By Us

4.1 Cookies are sometimes used to improve the website experience of a visitor to a website.To use the Platform and website you must enable cookies in order to access some of the functions. We also use cookies to store visitors’ preferences and to record session information. Check the Help menu of your browser to learn how to change your cookie preferences.

4.2 We have access to and may use aggregate information such as number of associated users, number of transactions and billing information for the purpose of billing and monitoring server and software performance as well as for other internal purposes.

4.3 We collect user submitted information such as username, name, and email address, to authenticate users and to send notifications to those users relating to our service.

4.4 We also log information including IP address, account information, aggregate user data, and browser type, from users to the site. This data is used to manage the website, track usage and improve our services. User IP addresses are recorded for security and monitoring purposes.

4.5 Email addresses may be used for the purposes of informing users regarding changes in Data and to send notifications related to the Platform and/or Service.

4.6 We send billing information, product information, service updates and Platform information in line with the provision of the services to some users via email.

4.7 We can access non-identifying and aggregated usage information and transaction volumes in order to better understand how our customers are using the Platform so we can improve the system’s design.

4.8 We use anonymised and aggregated data for business purposes such as performing research on specific subject-areas as well as statistical analysis and machine-learning, market analysis and producing reports.

5.0 Other Sites

Our sites may contains links to other sites outside of the our Website/Sites. We are not responsible for the privacy policies and/or practices on other sites. When linking to another site the user should read the privacy policy stated on that site. Our Privacy Policy only governs information collected on our sites.

6.0 Correcting, Updating or Removing Information

Our users may modify their personal information by logging into their account and editing their account and any profile data they have access to. They can also send a message requesting that their information is changed/updated, or to their Platform Admin.

7.0 Sharing and Disclosure of Information We Collect

Except as otherwise described in this Privacy Policy, We will not disclose personal information to any third party unless we are required to by Law, or have been authorised to as part of a signed contract with you.

8.0 Data Protection

8.1 We warrant and undertake to:

·       8.1.1 ensure that We Process your Data only to the extent reasonably necessary and for the purposes of providing the services and in accordance with these Terms;

·       8.1.2 take reasonable steps to ensure the reliability of the employees, agents and consultants in relation to the handling of Data;

·       8.1.3 take Appropriate Technical and Organizational Measures to protect the Data against accidental loss, destruction or damage, theft, use and/or disclosure;

·       8.1.4 not cause or permit such Data to be transferred to or be accessible by any third party (other than employees, agents and consultants appointed and acting in accordance with this clause) without you prior written consent (which may be given or withheld in its absolute discretion).

8.2 We agree and warrant to:

·       8.2.1 Use the Data for the specific purposes for which it was collected.

·       8.2.2 Not disclose Data to other parties without the consent of the individual whom it is about, unless authorized by the Laws, and/or there is legislation or other overriding legitimate reason to share the information (for example, the prevention or detection of crime).

·       8.2.3 Provide Users with the right to access the information held about them, subject to certain exceptions (for example, information deemed as classified by the Laws).

·       8.2.4 Keep Personal Data for no longer than is necessary.

·       8.2.5 Provide Users with the right to make changes to wrong information as outlined in 6.0 above.

8.3 We agree and warrant that each User has the right to:

·       8.3.1 Require that data is NOT used in a way which causes damage or distress.

·       8.3.2 Require that their data is NOT used for direct marketing.

9.0 Data Security

9.1 Secure Socket Layer (SSL) of Protection: We utilise some of the most advanced technology for Internet security available today. When you access our Platform's using an Internet Browser such as Firefox and Chrome, a Secure Socket Layer (SSL) system protects your information using both server authentication and data encryption. This means your data is safe, secure, and available only to registered Users in your organisation with a Licence to your Platform.

9.2 Data Encryption: We encrypt the information so all data transferred between the Users the Our Servers is kept safe according to industry standards.

9.3 User Restricted Access: We provide each Admin in your organisation with a unique user name and password that must be entered each time to log on to their Platform. We take precautions to ensure that account information is kept private. We use reasonable measures to protect the information that is stored within our database. 

9.4 User Responsibility: It is the User’s responsibility to keep their passwords safe. It is the Admin’s responsibility to ensure that any users that are invited to use your organisation’s Platform have permission to enter and view information stored about them or other users on your Platform. Please note that we cannot guarantee the security of use account information. Your unauthorised entry or use, hardware or software failure, and other factors may compromise the security of user information at any time.

9.5 Acquisition or Merger: In the event that Monilabb is acquired by or merged with a third party entity, we reserve the right, in any of these circumstances, to transfer or assign the information we have collected from our users as part of such merger, acquisition, sale, or other change of control. In the unlikely event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors’ rights generally, we may not be able to control how your personal information is treated, transferred, or used. In the aforementioned circumstances, we will treat your Data according to our Data Protection and Privacy Policies. In the unlikely event that bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors occurs, we will notify you so that you can request what happens to your Data.

10.0 Privacy Policy Updates

We reserve the right to change this Privacy Policy at any time and any amended policy will be posted on this website.

For any question or concerns, please contact